Privacy Policy

Adopted by Strive Financial Pty Ltd ACN 625 878 220 on 12 October 2026

This policy explains how Strive Financial Pty Ltd collects, uses, discloses and stores personal information, including information used to verify identity through the Document Verification Service (DVS).

1. About This Policy

Strive Financial Pty Ltd ("Strive", "we", "our", "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Strive Financial provides business and investment loans only to companies and trusts with company trustees. We do not provide consumer credit regulated under the National Consumer Credit Protection Act 2009 (NCCP Act).

2. Information We Collect

We may collect the following types of personal information:

  • Full name, email address, phone number, and residential address
  • Business name, ABN/ACN, business type, and industry
  • Loan application details including loan amount, purpose, and security property information
  • Financial information including property values, mortgage details, and debt information
  • Information provided by your broker or accountant on your behalf
  • Emails and documents that you, your broker or your adviser send us about a loan enquiry or application, including bank statements and other financial records
  • Identity verification information, including information contained in identification documents such as your date of birth, gender, driver licence details, passport details, visa or citizenship information, birth certificate details, Medicare details, and facial images
  • Messages and any details you provide when using our website AI chat assistant
  • Voice recordings and transcripts if you choose to use the voice enquiry option on our website
  • Website usage data including IP address, browser type, and pages visited

3. How We Collect Information

We collect personal information:

  • Directly from you when you submit a loan application or contact us
  • From your authorised representative (broker, accountant, or advisor)
  • From third-party service providers assisting with your application
  • Through identity verification services, including the Document Verification Service (DVS)
  • Through our website using cookies and analytics tools
  • Through our website AI chat assistant when you send it messages
  • Through our website voice enquiry option, if you choose to record a spoken description of your situation
  • From emails sent to our application and loans mailboxes, including emails forwarded by brokers on your behalf
  • Through our broker, borrower and investor portal when you upload documents, sign documents or use the portal chat assistant

4. How We Use Your Information

We use your personal information to:

  • Assess and process your loan application
  • Verify your identity
  • Communicate with you about your application and our services
  • Comply with legal and regulatory obligations
  • Improve our products, services, and website
  • Send you relevant updates about our business lending products (with your consent)

You can opt out of receiving marketing updates at any time by calling us on 1300 478 748, emailing info@strive.financial, or using the unsubscribe option in any marketing message.

5. Disclosure of Information

We disclose personal information to service providers who help us run our business, under contracts that limit what they can do with it:

  • Hosting and storage: cloud platforms that host our website, portal and databases (Australia and the United States).
  • Email and communications: services that send our emails and text messages and connect our phone system.
  • Identity verification: the Document Verification Service and the providers described in section 6.
  • Artificial intelligence services: see section 5A.
  • Analytics: website usage analytics, with your consent (see section 12).
  • Professional and lending partners: lending partners and investors, legal service providers, valuation firms, accountants and auditors, and government agencies and regulators where required.

Conversations with our website and portal chat assistants are kept in our loan management system so we can follow up and pass them to the right person; see section 5A.

If you ask to speak with a person, we record the name, email and phone number you give us and use them only to reply to that enquiry. Chats not linked to a loan are deleted after two years; chats linked to a loan are kept with the loan file for seven years.

If you use the voice enquiry option, your recording is transcribed by a speech-to-text service on servers in Australia. We do not store the audio, and it is discarded once the transcript is returned. The transcript is then processed as described in section 5A. We do not create voiceprints or use your voice to identify you.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5A. How We Use Artificial Intelligence

We use artificial intelligence (AI) services provided by Anthropic PBC to help our staff work efficiently. These services:

  • read and summarise emails sent to our application mailboxes, and extract loan details from them;
  • read supporting documents such as bank statements that you or your broker upload or send, and summarise the transactions in them;
  • check and tidy the spelling and tone of notes and messages our staff write;
  • answer questions in our website and portal chat assistants, and summarise a chat before a person takes over;
  • draft a written enquiry from a voice enquiry transcript;
  • prepare internal reports for our team.

Anthropic processes this information on our behalf in the United States. Under our agreement, Anthropic does not use your information to train its models, keeps it confidential, and deletes it within 30 days.

AI output is a tool for our staff. Decisions about your enquiry, application or loan are made by our people, who review the AI's output against the original information. If you believe an AI-assisted step has produced an error, contact us (section 14) and we will check it manually.

Please do not enter sensitive information such as health details into our chat assistants.

6. Document Verification Service (DVS)

6.1 How We Use Your Information

Strive uses the Document Verification Service (DVS) to verify the identity of customers.

When using the DVS, we may collect personal information such as your name, date of birth, address, and information contained in identification documents. This information is used to verify your identity and help us comply with our legal and regulatory obligations by matching information from a document presented as proof of identity against information held by the agency that issued the document.

We may use or disclose an Australian Government Related Identifier where:

  • it is reasonably necessary for us to verify your identity for the purposes of our activities or functions;
  • the use or disclosure is reasonably necessary for us to fulfil our obligations to an Australian Government agency or an Australian State or Territory authority; or
  • the use or disclosure is required or authorised by Australian law or by a court or tribunal order.

6.2 Information Used for DVS Verification

For identity verification purposes, we may collect and use information including:

  • biographic information such as your name, address, date of birth, and gender;
  • visa and citizenship information, including visa or citizenship status and country of citizenship;
  • driver licence information, including your licence number and licence type;
  • passport information, including nationality, passport number, and expiry date;
  • birth information, including a birth certificate number;
  • Medicare information, including a Medicare card number; and
  • facial images.

We collect and handle this information in accordance with the Privacy Act 1988 (Cth).

6.3 If You Decline to Consent

If you do not consent to Strive verifying your identity using the DVS, we may use another method to verify your identity. Alternative verification methods may take longer or provide a different level of security.

We may be unable to provide you with our services if we cannot satisfactorily verify your identity.

6.4 DVS Privacy Concerns

If you believe your personal information has been incorrectly collected, used, or handled in connection with identity verification or the DVS, please contact us using the details in the Contact Us and Complaints section below.

7. Overseas Disclosure

Some of our service providers store or process personal information outside Australia, mainly in the United States. This includes the AI services described in section 5A. Before we disclose personal information overseas we take reasonable steps, including contractual commitments, to ensure the recipient handles it in a way consistent with the Australian Privacy Principles. Where we rely on your consent to an overseas disclosure, we will tell you at the time.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encrypted data transmission (SSL/TLS), secure database storage, and access controls limiting who can view your information.

9. Data Retention

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal, regulatory, and record-keeping obligations.

Where we are required by law to retain customer identification records, we will retain those records for the required period.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

10. Data Breaches

If a data breach involving your personal information occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

11. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make corrections, please contact us using the details below. We will respond to your request within 30 days.

12. Cookies and Analytics

Our website uses cookies and third-party analytics services (including Google Analytics) to understand how visitors use our site. Analytics cookies are only set if you accept them through the cookie consent banner on our website. You can also disable cookies through your browser settings, though this may affect your experience on our website, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated revision date.

14. Contact Us and Complaints

If you have any questions about this Privacy Policy, have concerns about how your personal information has been handled, including in connection with the Document Verification Service, or wish to make a complaint, please contact our Privacy Officer:

We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.